Associate Director of Emergency Management
Caroline Milligan is a former police officer and her career has included working for Montgomery County Police (USA), Merseyside Police (UK) and New Zealand Police. This insight and practical experience provides her with a high level of understanding of complexities within highly regulated and accountable environments.
As emergency management and public safety agencies increasingly look to digital technologies and social media for situational awareness, and as a tool for communicating with the communities they serve, Caroline has led the charge. Her adoption of a multiplatform strategy and usage of virtual operations support teams during times of crisis have provided numerous case studies which further justify the use of these tools by all public servants. As an innovator and educator, Caroline’s commitment to continuous improvement processes is second to none.
Caroline is based in New Zealand and speaks regularly at emergency management conferences; provides counsel to Australasian government agencies on social media implementation; and delivers social media for intelligence gathering and investigative training to the criminal justice sector, and public safety, security and emergency management audiences.
Caroline has been a key member of digital response efforts at the following incidents, projects and exercises:
Colorado Springs — Active Shooter Response, GOP Presidential Debate, Roseburg — Active Shooter Response, Speaker — International Workshop on Innovation for Crisis Management — France, Canada, US. Enhanced Resiliency Experiment III — President Obama’s & Prime Minister Harper’s Beyond the Border Action Plan, Facilitator — Social Media for Emergency Management Training — Victoria Australia, Speaker: Australian Emergency Management Institute, US East Coast — Hurricane Sandy, London Olympic Games.
Tuesday 21 November: 1.30pm-4.45pm – Improving situational awareness in emergencies using social media