CIO/Director Information and Communications Technology
NSW State Emergency Service
Charles Emer was appointed Director Information Technology and Chief Information Officer of the NSW State Emergency Service in August 2015.
Charles is a senior executive and a philanthropist. Prior to his appointment to the NSW State Emergency Service, he had served for 15 years at the United Nations in various leadership roles. He worked as program CIO at the UN and was later appointed chief of the Enterprise Architecture, Security and Governance Office in New York responsible for all aspects of the UN global ICT investment portfolio overseeing the governance and prioritisation of a $1.2bn annual operating and capital budget. Charles has also worked on assignments in numerous peacekeeping operations across the globe including in Kosovo, Liberia, Sierra Leone, Congo etc heading and deploying civilian and military logistical systems.
As a senior technology and business executive, Charles has been a change agent and successfully deployed major transformation in the digital space. He has demonstrated success as an effective leader delivering a comprehensive suite of information and communication technology services to user groups of up to 100,000 personnel.
Beyond operational improvements, Charles has focused ICT investments through rigorous portfolio management to ensure better alignment with strategic imperatives and directed deployment of integrated voice (telephony, radio) and data solutions, development of custom software, digital asset management solutions, workflow systems, analytics, and e-commerce solutions to help create new competitive advantage and better business and legislative outcomes. Charles is frequently invited to speak on issues involving technology, organisations and work in the public and non-profit sector globally. He is a well-regarded leader and evangelist for ICT in the public sector and serves on ICT boards and advisory committees in government and multinational institutions.
Wednesday, 23 November: 4.00pm-5.00pm – Panel Session: Public safety information management: the art of the possible