Chair: Dave Williams — Industry Advisor, University of Melbourne
Critical control rooms for the next generation of operations
Dave Williams — Industry Advisor, University of Melbourne
This workshop brings together representatives from a range of organisations and industries to discuss how the next generation of critical control rooms can support future operations. The discussion will highlight trends and issues impacting on critical control rooms around the world. A key focus of the workshop will be an examination of new and emerging technologies and the challenges associated with the integration of those technologies into the control environment and legacy systems.
International Critical Control Room Alliance
Inspector Ged Griffin — Victoria Police
Critical Control Rooms are an essential component of an organisation’s or industry’s operation. In some sense, Critical Control rooms are the actual heartbeat of an enterprise and they have to function 24 hours a day 7 days a week. During this process humans and machines combine to provide an operational function(s) that benefits a broad range of stakeholders.
The functions and services that are provided by a Critical Control room have a direct impact on service availability, production output, quality, and safety of industrial plants. They can also have a direct impact on the safety and welfare of people working in that enterprise or of people using their services .e.g. public, safety.
Technology is rapidly advancing and Critical Control room operators and managers need to understand how these advances could help to improve the efficiency and safety of their operations. Unfortunately there is no single solution that will fit the operational environment of every industry or enterprise. However, there are a number of common operational challenges that cut across these environments therefore the ability to share information and lessons learned becomes even more important.
This presentation provides an overview of the International Critical Control Rooms Alliance and explains how it brings together critical control room professionals in order to help deliver excellent mission critical services.
Australian Control Room Network Association
Geoff McKernon — (Pres) National Manager, Road Operations – Delivery & Operational Excellence, Transurban
(more information to follow)
Overview of key themes and issues identified in recent control room assessments around the world
Geoff Spring — Senior Industry Advisor, Centre for Disaster Management and Public Safety, University of Melbourne
Geoff Spring is a Senior Industry Advisor in the Centre for Disaster Management and Public Safety which is located within the University of Melbourne Australia. Geoff will provide an overview of the mission critical public safety communications ecosystem in Australia with a focus on the need for countries to share information and lessons learned for each component of the ecosystem and its overall strategic direction.
Control room design
Russell Ockendon — Architect and Executive Director, Control Centres Australia
Control Rooms are the human and built environments in which operators, controllers, engineers and planners are relied upon to make good decisions and effectively monitor, integrate and collaborate, all for the benefit and safety of every stakeholder involved with the business, and the plant and assets which they control.
They are expected by their managers, colleagues, and themselves, to make reliable and timely decisions in a suitably safe, comfortable and ergonomic environment.
As a human-machine interface, the control room deserves proper consideration of human-centred design for maximum reliable operator output and minimal design-induced errors.
As a built environment, it demands an ergonomic and architectural solution which is flexible, scalable, well-crafted and has an proud and rewarding sense of place.
Visual displays and lighting
Jenny Long — Visual Ergonomist, Jennifer Long Visual Ergonomics
Visual comfort and ability is integral to a well-functioning control room. Operators need to be able to see visual displays quickly, easily and accurately, and the lighting needs to enable operators to work comfortably and efficiently.
There is a plethora of new display and lighting technologies which can be integrated into legacy and new control room environments. These technology options promise exciting opportunities for new ways of work within a control room, but often the focus is on what the technology can do, rather than the impact and effect it will have on operators within the space.
In this presentation, Jennifer will discuss some of the current visual ergonomics issues associated with new display and lighting technology in control rooms, the potential implications these technologies have for operators, and key questions you should ask before integrating new technologies into your control room.
Fatigue risk management
Mark Holmes — Chairman, CIRCADIAN™ AUSTRALIA
(more information to follow)
LMR infrastructure in a control room
Hamish Duff – Director, Mastercom
This presentation discusses critical LMR infrastructure within a control room, for example, CAD systems. The session explores CSSI and ISSI interfaces that are part of the P-25 suite of standards. The ISSI is also the interface of choice for radio to LTE voice interfaces and will become increasingly important in the future.
Critical control rooms in the energy sector — Graham Manson, Director, International Resilience Group Graham’s presentation will describe the role played by critical control rooms in the energy sector. This will include a discussion on how they function during an emergency event and what they can contribute now and how they can evolve into our next-generation systems.
The impact of machine to machine communications on critical control rooms — Michael Kiernan, Emergency Services Outreach Leader, OnStar
Michael’s presentation outlines the emerging role of machine to machine communications and how they impact on control rooms. This will include details on current developments within the automobile industry and the role of eCall systems which will improve the response of emergency services to incidents like vehicle collisions.
Panel discussion and questions