Chair: David Williams — Industry Advisor, University of Melbourne
Critical control rooms for the next generation of operations
David Williams —Industry Advisor, University of Melbourne
This workshop brings together representatives from a range of organisations and industries to discuss how the next generation of critical control rooms can support future operations. The discussion will highlight trends and issues impacting on critical control rooms around the world. A key focus of the workshop will be an examination of new and emerging technologies and the challenges associated with the integration of those technologies into the control environment and legacy systems.
International Critical Control Room Alliance
Lead presenter: Acting Superintendent Ged Griffin — Researcher, The University of Melbourne
Critical control rooms are an essential component of an organisation’s or industry’s operation. In some sense, critical control rooms are the actual heartbeat of an enterprise and they have to function 24 hours a day, 7 days a week. During this process humans and machines combine to provide an operational function(s) that benefits a broad range of stakeholders.
The functions and services that are provided by a Critical Control room have a direct impact on service availability, production output, quality, and safety of industrial plants. They can also have a direct impact on the safety and welfare of people working in that enterprise or of people using their services .e.g. public, safety.
Technology is rapidly advancing and critical control room operators and managers need to understand how these advances could help to improve the efficiency and safety of their operations. Unfortunately there is no single solution that will fit the operational environment of every industry or enterprise. However, there are a number of common operational challenges that cut across these environments; therefore, the ability to share information and lessons learned becomes even more important.
This presentation provides an overview of the International Critical Control Rooms Alliance and explains how it brings together critical control room professionals in order to help deliver excellent mission-critical services.
Australian control room network association
Geoff McKernon — (Pres) National Manager, Road Operations – Delivery & Operational Excellence, Transurban
The Australian Control Room Network Association is a non-commercial industry association formed to support operators of Australian control rooms. The association members are encouraged to share ideas and experiences with the overall aim of achieving continuous improvement with the control room services delivered.
The association, through its members, will facilitate discussion and interaction by means of conferences, webinars and meetings. All members of the association are encouraged to participate and support the activities of the association. Critical control room operations are measured and judged by their response time, and their employees working rotating 24/7 shifts require investment in their education, training, health, wellbeing and knowing how to cope with shiftwork.
The presentation by Geoff McKernon, President of the ACRNA at the Critical Control Rooms session to be held during the Comms Connect conference in Melbourne, is intended to create awareness of the ACRNA and its objectives, and provide a platform to develop relationships, cooperation, sharing of knowledge, experiences and initiatives that will enhance the value to members of both the ACRNA and the International Critical Control Rooms Alliance. Geoff will briefly discuss the history and evolution of the ACRNA from the initial concept that operators of control rooms and the key service providers that contribute to enhancing the performance of control rooms should form a not-for-profit association ‘run by the control room sector for the control room sector’.
Trends and issues for control rooms
Geoff Spring — Senior Industry Advisor, Centre for Disaster Management and Public Safety, University of Melbourne
Geoff Spring is a Senior Industry Advisor in the Centre for Disaster Management and Public Safety, which is located within the University of Melbourne Australia. Geoff will provide an overview of the mission-critical public safety communications ecosystem in Australia with a focus on the need for countries to share information and lessons learned for each component of the ecosystem and its overall strategic direction.
Control centre information flow and outputs
Steve Riley —Manager State Control Centre Operations and Response, Emergency Management Victoria
Use of built environment data in control room environments
Daniel Crowley — Pre-Sales Engineer, PSMA
Australia PSMA has developed a digital representation of the built environment across the entire Australian continent and there are a number of ways this can be/is beginning to be used in control room environments. Daniel’s presentation will provide an overview of these digital representations and outline how they can be accessed.
Critical control rooms in the energy sector
Graham Manson — International Resilience Group
Details Graham’s presentation will describe the role played by Critical Control Rooms in the energy sector. This will include a discussion on how they function during an emergency event and what they can contribute both now and how they can evolve into our next generation systems
Managing public venues
Nicola Hodgson — Director of Surveillance, Crown Melbourne Limited
Surveillance in a casino environment is no longer just monitoring the dealing of games and the transacting of cash, we now find ourselves at the front end of emergency response — why ‘CCTV counter terrorism sweeps’ and ‘active shooter drills’ must now be part of our role.
Control room design
Russell Ockendon — Architect and Executive Director, Control Centres Australia
Control rooms are the human and built environments in which operators, controllers, engineers and planners are relied on to make good decisions and effectively monitor, integrate and collaborate, all for the benefit and safety of every stakeholder involved with the business, and the plant and assets which they control.
They are expected by their managers, colleagues and themselves to make reliable and timely decisions in a suitably safe, comfortable and ergonomic environment.
As a human-machine interface, the control room deserves proper consideration of human-centred design for maximum reliable operator output and minimal design-induced errors.
As a built environment, it demands an ergonomic and architectural solution which is flexible, scalable, well crafted and has a proud and rewarding sense of place.
Visual displays and lighting
Dr Jennifer Long — Visual Ergonomist, Jennifer Long Visual Ergonomics
Visual comfort and ability is integral to a well-functioning control room. Operators need to be able to see visual displays quickly, easily and accurately, and the lighting needs to enable operators to work comfortably and efficiently.
There is a plethora of new display and lighting technologies which can be integrated into legacy and new control room environments. These technology options promise exciting opportunities for new ways of work within a control room, but often the focus is on what the technology can do, rather than the impact and effect it will have on operators within the space.
In this presentation, Jennifer will discuss some of the current visual ergonomics issues associated with new display and lighting technology in control rooms, the potential implications these technologies have for operators and key questions you should ask before integrating new technologies into your control room.
Fatigue risk management
Mark Holmes — Chairman, CIRCADIAN™ AUSTRALIA
When critical events occur, selecting available, capable and appropriately qualified people, has until now relied on subjective assessment ‘guesswork’ in determining people’s fitness for duty and sustainability for the anticipated duration of the response due to lack of available objective real-time and predictive data.
Sophisticated and increasingly reliable communications technologies can now provide critical control room decision makers with control room dashboards and mobile device web browsers in the field, delivering visibility of, objective, real-time and predictive alertness data.
Objective scientifically validated data enables decision makers to take the guesswork out of selecting available, capable and appropriately qualified responders, enhancing safety, efficiency, response time and outcomes.
Mark Holmes, Chairman of Circadian Australia, will discuss the challenges of Fatigue Risk Management in Critical Control Rooms and how technology and objective fatigue data ‘Takes the Guesswork out of Allocating Crisis Management Responsibilities’.
Panel discussion and questions