CASE STUDY: How airlines leverage SaaS and IoT networks for optimisation of airport ground support equipment, reducing costs and improving performance

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Theatre 2 28 November 2019 11:00 am - 11:30 am

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Keith Oliver

A study conducted by Cisco shows that 60% of IoT initiatives stall at the proof of concept (PoC) stage and only 26% of companies have had an IoT initiative that they considered a complete success. Even worse: a third of all completed projects were not considered a success.

An Australian airline has implemented a large-scale IoT SaaS solution for performance optimisation of its motorised and non-motorised GSE (ground support equipment) at major airports across Australia, including Melbourne, Sydney, Brisbane and Perth.

The service connects thousands of below-the-wing assets (from high-value aircraft tugs and diesel-electric generators to non-motorised assets such as passenger stairs, cargo dollies and aircraft tow-bars) via 4G and LPWAN networks integrated with Blackhawk’s Azure cloud IoT platform.

Theme of a presentation: What are the learnings from this project for Australian corporates contemplating a complex IoT investment. Why did this project get beyond a POC. What are the critical success factors?

  • Large corporate IoT procurement process: best practice is to run a competitive IoT procurement process commencing with a global RFP, followed by short listed vendors competing alongside each other delivering real-time IoT solutions.
  • Why do this? How does it work? What are the benefits for running procurement this way?
  • Network selection: Why did Blackhawk choose 4G IoT connectivity and which 4G network provider? What LPWAN did Blackhawk select? Why and what other LPWAN IOT networks were considered?
  • IoT solution architecture: How is the IoT SaaS cloud platform integrated with airline’s enterprise IT environment, and why?
  • There are multiple user groups across multiple airports in Australia using Blackhawk’s IoT SaaS. How does this create business value?
  • Why did this IoT project get the green light when the majority of IoT POCs stall?


Keith Oliver – Chairman, Blackhawk

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